Cancellation and refund policies may differ based on the type of rate selected and the dates of the reservation. Such policies will be presented before the confirmation of your reservation. For those who have made bookings through third-party online platforms or travel agencies, we kindly advise you to contact them directly for detailed information regarding their specific policies.
If a deposit is made in advance, please note that the refund can only be processed by the hotel or the third party that facilitated your payment. Refunds may take up to 14 business days to be processed.